SYSTEM FAVORS LOW SETTLEMENTS
Insurance companies fall within the financial services sector of the economy. Contrast this with the ‘do the right thing for the consumer’ sector. Collecting premiums and settling injury claims at bargain basement prices are two ways insurers maximize profit and minimize cost. How? “Delay, deny and defend” are the three basic internal practices documented by experienced insiders, not plaintiff attorneys. People injured in motor vehicle collisions and other accidents need an experienced legal advocate who has pierced this wall many times before if they are serious about maximizing results.
ADJUSTERS ARE INSURANCE COMPANY EMPLOYEES – NOT YOUR FRIEND
Very early in a claim, claims adjusters encourage injured persons to deal directly with the insurance company, discouraging them from hiring a lawyer. Adjusters will be very friendly. What adjusters do not tell those who have been injured is that the insurance industry’s own statistics indicate that once an attorney is brought in, the value of a claim increases twofold or more. One reason is that an attorney has a duty to inform the client about all potential elements of recovery. The adjuster will not take time to address such topics and in fact has a duty to the company to close the file as quickly as possible with the lowest payout.
AVOID INSURER TACTICS AIMED AT MARGINALIZING YOUR ISSUES
Anyone serious about maximizing a recovery after an injury should notify the insurance company that all further communication will be with the experienced personal injury attorney in their jurisdiction that they have retained. Statements should never be given and documents should not be signed unless and until an attorney is consulted.
AGGRESSIVE CLAIM PRESENTATION REQUIRED
I practice personal injury law in Massachusetts and New Hampshire. All injury claims require aggressive pursuit by an attorney with experience in internal insurance industry policies and procedures. There are legal and procedural distinctions from state to state, but insurance policies and procedures discussed here are relatively universal.